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IT Support Team Since 1996

Careers

At CTSI, we are always looking for driven, motivated individuals to join our team of passionate professionals. We invite you to browse through our list of current openings below and contact us with any questions.

Available positions:

  • Network Specialist
  • PC Support Technician
  • IT Network Administrator
  • E-Learning Training Services Developer
  • IT Helpdesk Specialist – Tier 1
  • IT Administrative Assistant – Part-time

Network Specialist

Managed network administrator, managed networks for clients with multiple different configurations,
setups and operating systems. Fix problems by remote and onsite if need be.

Network technician, work out in the field and in house to install, maintain PC’s, networks, servers,
devices and all aspects of networking technology.

The Technician’s role is to support and maintain client networks, computer systems, desktops,
peripherals, etc. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware
and equipment while ensuring optimal workstation performance. The person will also troubleshoot
problem areas in a timely and accurate fashion, and provide end user training and assistance where
required. Proactively manage and support clients.

Read More Information regarding this opening here


PC Support Technician

CTSI is seeking a PC Support Technician to work with our clients located in Albany, GA.

The ideal candidate will have at least 5-7 years experience in PC support and customer service. The person should have extensive background in system updates, imaging configuration, troubleshooting, and desk side support.

Must have dependable transportation and must have excellent work attendance.

Read More Information regarding this opening here


IT Network Administrator

Duties and Responsibilities

  • Establishes network specifications by conferring with clients; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols.
  • Establishes network by evaluating network performance issues including availability, utilization, throughput and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls.
  • Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
  • Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation. Upgrades client network and new clients.
  • Meets financial requirements by submitting information for budgets; monitoring expenses.
  • Updates job knowledge by participating in educational opportunities.
  • Protects organization’s value by keeping information confidential.
  • Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Be able to backfill support as a service technician if there is down time. Have a good understanding of Windows and MAC software environments. Participate in various IT projects.
  • Submit daily timesheets for billing.
  • Education and Experience

  • 2 – 4 years of experience providing Network support. Computer service desk I help desk support a plus.
  • Previous experience with troubleshooting PC or laptop hardware, printers, email, network connectivity, and Windows 7 required.
  • Microsoft technical training; A+, MCST, Network+, CCNA certification a plus Experience with setup, training and support of MS Server and Exchange Server Exposure and knowledge of Microsoft Active Directory a plus.
  • Good overall understanding of Switches and Routers.
  • Good understanding of Telephony.
  • VOIP understanding and background.
  • Unified Messaging knowledge.
  • Be able to setup and support a site to site VPN, DNS, and AWS. Understanding of Cloud based network and securities.
  • Additional Qualifications

  • Excellent interpersonal, verbal and written communication skills with staff at all levels.
  • Thorough understanding Windows and Apple installation, configuration and troubleshooting including browser, firewall and antivirus settings.
  • Ability to troubleshoot relentlessly and provide solutions to problems quickly.
  • Ability to talk to customers through problem solving situations through remote screen sharing.
  • Ability to quickly learn different technologies as needed.
  • Strong internal and external customer focus and partnership abilities.
  • Ability to thrive in a fast changing environment.
  • Must be a self-managed, self-directed, results-oriented professional.
  • Must have availability to troubleshoot urgent computer, network, and systems issues during the day, evenings and weekends.

  • E-Learning Training Services Developer

    About the Job

  • Responsible for conducting and coordinating product training primarily for clients.
  • Designs, develops, edits e-learning modules.
  • Responsibilities
    Key responsibilities of this position include but are not limited to the following:

  • Designs and delivers product training classes for newly hired employees to prepare them for client service roles.
  • Meet with clients and team members to assess project requirements. create project plans, manage expectations, and apply team standards.
  • Conducting post-training testing to ensure that all key learning elements have been met.
  • Prepares reports to management on the effectiveness of training programs.
  • Designs and develops e-learning modules.
  • Create outlines, storyboards, scripts, job aids, activities, workbooks, assessments, and other deliverables for a variety of broad range of learning needs.
  • Qualifications
    Basic Qualifications

  • Education: BNBS degree.
  • Minimum 2+ years relevant training experience and 1 year e-learning experience Instructional Design I Adult Learning Theory.
  • MS Office.
  • Excellent Presentation Skills.
  • Adobe Captivate or equivalent.
  • Desired Qualifications

  • Learning Management System Experience.
  • Project Management.
  • Photoshop or other Image editing software.

  • IT Helpdesk Specialist – Tier 1

    CTSI is a respected provider of IT-based services that reliably meets the needs of its clients.
    The Information Technology (IT) Helpdesk Technician provides Tier 1 level IT Help Desk support services for our clients. The selected candidate will be responsible for recording all trouble ticket calls received via phone calls, email, or voice mail into the call center ticketing system. The successful candidate will create/modify/delete internal users’ system accounts, and assist clients with their IT software and/or hardware issues, as well as perform follow-up calls to insure IT issues have been resolved in a timely manner and within Service Level Agreement levels (SLAs). The successful candidate will also assist other IT Help Desk technicians during high volume Help Desk call periods.
    Additionally, the IT Help Desk Technician

  • Exhibits knowledge of IT Helpdesk policies and procedures;
  • Demonstrates strong communication skills and ability to interact effectively with customers on the phone and through email in accordance with IT Help Desk Service Level Agreements (SLAs) for maximum efficiency for a 24/7 IT Help Desk environment;
  • Delivers quality customer service in an IT Help Desk environment;
  • Understands technical issues and effectively resolve client IT software and hardware requests;
  • Monitors the IT Helpdesk software systems, proper Help Desk ticket routing and escalation of Help Desk calls, and responding to IT network emergencies;
  • Creates and deletes user accounts, loading new software to client hardware, and monitoring system utilization levels;
  • Provides Tier 1 user support to the user community to include solving network log-in problems, tuning users’ workstations, and troubleshooting network issues as well as installing new workstation and printers; able to resolve 85% of users’ calls without assistance;
  • Provides Tier 1 support for the following software applications: MS Office Suite, Adobe Acrobat Pro, and client-specific proprietary software;
  • Maintains application knowledge through self-study, and hands-on experience;
  • Enters all user requests into the helpdesk ticketing system.
  • Minimum Qualifications

  • One (1) year progressive and/or relevant IT experience:
  • Additional education or relevant IT technical training, experience or certifications (Novell CNE, Microsoft MCSE or equivalent is preferred) may be substituted for a
    portion of the experience.
  • Demonstrated knowledge of IT Helpdesk policies and procedures.
  • Strong communication skills and ability to effectively interact with clients.
  • Demonstrated ability to deliver quality customer service.
  • Ability to understand technical issues and the ability to apply resolutions quickly and accurately.

  • IT Administrative Assistant – Part-time

    The IT Administrative Assistant serves as administrative support to a fast paced IT support company. He/she will also be expected to assist with managing several other key departmental tasks and projects.
    Key Skills

  • Strong written and verbal communication skills
  • Aggressive problem solver with proactive thinking skills
  • Able to take initiative and/or work independently
  • Customer service skills
  • Strong work ethic; reliable & punctual
  • Organizational and task management skills
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Attention to detail
  • Able to take direction
  • Requirements

  • Proficient with MS-Office products (Outlook, Word, Excel, PowerPoint, etc.).
  • Experience coordinating, monitoring, and evaluating projects and activities
  • Good logical reasoning skills
  • Proficient with Social Media.
  • Responsibilities

  • Generate monthly status reports and send to clients
  • Create a monthly newsletter
  • Post content to Social Media
  • Answer Phone
  • Track employee PTO
  • Attend Chamber events
  • Marketing to include training and other events
  • Filing
  • Scheduling
  • Other support tasks as assigned
  • Work Hours: 9 a.m. – 2 p.m. Monday-Friday
    Rate of Pay: Based on Experience

    Email resume to: Sandy@ctsioutsourcing.com or mail to: CTSI, 235 Cedric Street, Leesburg, GA 31763