Privacy Policy

Effective Date: July 7, 2026 | Last Updated: July 7, 2026

CTSI Outsourcing (“CTSI,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our IT support and outsourcing services, visit our website, or communicate with us, including via SMS text messaging.

1. Information We Collect

We may collect the following categories of information:

  • Contact Information. Name, email address, mailing address, phone number, and mobile phone number.

  • Business Information. Company name, job title, and information related to the IT services we provide to you or your organization.

  • Service Information. Details about your IT support requests, appointment scheduling, service history, technician visit records, and customer support communications.

  • Technical Information. When you visit our website, we may automatically collect IP address, browser type, device information, pages visited, and similar analytics data through cookies and similar technologies.

  • Communications. Records of your communications with us, including emails, phone calls, support tickets, and text messages.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our IT support and outsourcing services

  • Respond to your support requests and inquiries

  • Schedule appointments and send technician arrival notifications

  • Send service updates and customer support communications

  • Process transactions and send related information such as confirmations and invoices

  • Improve our services, website, and customer experience

  • Comply with legal obligations and enforce our agreements

3. SMS/Text Messaging Program

By providing your mobile phone number, you consent to receive SMS messages from CTSI Outsourcing regarding IT support requests, appointment scheduling, technician arrival notifications, service updates, and customer support communications.

  • Message frequency varies based on your support needs.

  • Message and data rates may apply.

  • Opt-out: You can opt out at any time by replying STOP to any message.

  • Help: Reply HELP for assistance or contact us at compliance@ctsioutsourcing.com.

SMS Data Sharing

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text messaging opt-in data and consent will not be shared with, sold to, or transferred to any third party for any purpose. Any information about whether you agreed to receive text messages is not included in any data that might otherwise be shared.

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

  • Service Providers. We may share information with trusted vendors who perform services on our behalf and who play a direct role in delivering our services (such as messaging platforms, cloud hosting providers, or payment processors). These providers are contractually obligated to protect your information and may only use it to perform services for us. This does not include text messaging originator opt-in data and consent, which is never shared.

  • Legal Requirements. We may disclose information if required to do so by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

  • Business Transfers. If CTSI Outsourcing is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access, correct, or delete the personal information we hold about you

  • Opt out of marketing communications at any time

  • Opt out of SMS messages by replying STOP

  • Request information about how your data is used and shared

To exercise any of these rights, contact us at compliance@ctsioutsourcing.com.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings. Disabling cookies may affect certain website features.

9. Children’s Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under the age of 13. If we learn that we have collected such information, we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

CTSI Outsourcing

Email: compliance@ctsioutsourcing.com
Phone: 229.446.9642
Address: P.O. Box 71, West Point, GA 31833
Website: https://ctsioutsourcing.com/